大家好，这里是湖北理工学院外国语学院英语调频广播台，我是主播陈美玲。人类的社会生活离不开人与人的沟通交流，自古以来人际交流在人类史上就有各种各样的文化传承，交流在我们生活中起到了非常重要的作用。在学校中，我们需要沟通以维护师生好友之间的良好关系，同样，在职场中，我们也需要有良好的沟通技巧。如果遇到一些不可避免的问题我们应该怎么解决呢？来看看专业人士的建议吧。
首先让我们先来了解一下这篇文章里出现的一些重点词汇
ramble /ˈræmbl/v.东扯西拉
recruiter/rɪˈkruːtər/n.招聘人员
capacity/kəˈpæsəti/n.能力
mockery /ˈmɑːkəri/n.自嘲
4Tips for Common Problems in Workplace Communication
职场对话中常见问题的4个建议
1.Whatever you do in the interview, don't lie and ramble
在职场面试时，无论怎么回答，都不要说谎，不要东扯西拉。
Daniel Space, a human resources consultant, said that if you can’t draw from personal experience to answer a question, it’s alright to say something like, “I haven’t been placed in that situation specifically yet, but here’s how I think I would handle it.”The biggest mistake he sees is when candidates attempt to lie instead of acknowledging what they don’t know.
人力资源顾问丹尼尔·斯佩斯说，如果你没有相关的个人经历可谈，你可以这样说：“我还没有遇到过这种情况，但是我认为我会这样处理……”斯佩斯认为最错误的做法就是试图说谎，而不是承认自己有所不知。
Minewhile,Rambling is the worst mistake a job candidate can make when they don’t know how to answer, according to Mary AbbaJay, president of the leadership development consultancy Careerstone Group.
同时，领导力发展咨询公司Careerstone集团总裁玛丽·阿巴杰认为，求职者在不知道怎么回答时东拉西扯是最糟的。
"They think if they talk long enough ... people will think they are answering the questions. Don’t do that,” she said. “When you are rambling, it shows you are a poor communicator.”
她说：“他们认为只要自己说得够久，人们就会以为他们在回答问题。不要这么做，东拉西扯只能说明你不善于沟通。”
Lawrese Brown, the founder of C-Track Training, a workplace education company, pointed out that not all interview questions are clearly worded and it reflects better on you to ask for clarification when you need it.
职场培训公司C-Track的创始人劳瑞斯·布朗指出，不是所有的面试问题都表达得很清楚，这种情况下问清楚会给考官留下好印象。
"It demonstrates a confidence and assertiveness to say, ‘Hey, can you clarify? ... Because I want to share the right insights with you, I want to share the most relevant information,’” she said.
她说：“你对考官说：‘您能把问题说得更清楚一点吗？因为我想与您分享最相关的见解和信息’，这展示出一种自信和魄力。”
Asking for the question to be repeated might also buy you time to think of an answer, Abbajay added.
阿巴杰指出，请考官重复问题还能为你争取更多时间来思考答案。
2.Don’t give up and just say “I don’t know,” either. Advocate for the person you arewhen you're interviewed.
不要直接说不知道，说说自己的优势。
It’s OK to admit you have not yet acquired a specific skill or faced a certain problem, said Tejal Wagadia, a recruiter for a major tech company. But don’t just say “I don’t know” when you are stumped. Saying something like, “I don’t know that yet, but I’m willing to learn that skillset,” shows your willingness to learn new things, Wagadia said.
一家大型科技公司的招聘人员特贾尔·瓦加迪亚说，你可以承认自己尚未掌握某项技能或存在某个问题，但是你在答不上来的时候不要只说“不知道”。瓦加迪亚说，你可以说“我对此还不了解，但是我愿意学习这一技能”，以此表明你学习新事物的意愿。
“Redirect your answer and share how the skills you’ve gained in another capacity have prepared for the target opportunity,” said Ashley Watkins, a job search coach.
求职教练艾希莉·沃特金斯说：“你可以转移话题，说说你在其他领域收获的技能如何能让你胜任目标职位。”
3.Self mockery is wiser
自嘲更显智慧
In the workplace, a person who knows how to laugh at himself shows that he is a humorous and confident person. No one is perfect. Everyone has his own shortcomings, and they can live more easily in the face of shortcomings. Of course, there is no need to deliberately laugh at yourself.
职场上，懂得自嘲的人，说明他是一个幽默自信的人，人无完人，每个人都会有自己的缺点，而他们在面对缺点时，却可以活得更轻松。当然也没必要刻意自嘲。
People who are good at self mockery are often more popular than those who are arrogant and pretend to be. When we are good at self mockery, we often know how to accept the imperfections of ourselves and others.
善于自嘲的人往往比狂妄自大、故作姿态的人更受欢迎。当我们善于自嘲，我们往往就会懂得接受自己和他人的不完美了。
4.Take responsibility for saying that
话说出口就要对这句话负责任。
Speaking is the most commonly used and widely used tool in life, work, communication and exchange. Therefore, we must pay attention to our words. When you say something, you must make decisions for it. Do what you say, and don't contradict. Everyone hates to turn around.
说话是生活、工作、沟通和交流的常用的和用得最多、最广泛的一种用具。因此，在说话中一定要注意说话算数。一句话说出口就一定要去为这句话做主，说到做到，不要出尔反尔。出尔反尔，大家都讨厌。
What you promise others orally must be done and done well.
口头答应别人的事一定要做到、做好。
When people describe people with low reputation, they always say: That person is not even good at farting. What's more, it doesn't matter what you say or what you sign. But people without credit like this don't have friends and can't do anything. There is a traditional saying in China that is "gentlemen's agreement". That is to say, if you say it orally, you must implement it. It is the same effect as signing a letter. You must also implement it well and do it in place
大家形容一些说话信誉低的人总是说：那个人说话一点都不算数。更有甚者，说了不算，签完字儿也不算，但是像这种没有信用的人，不仅就没有朋友，也做不成事。中国有个传统的说法叫“君子协议”，这就是说，口头上说了，就要履行，和签了字是一样的效力，也一定要去落实好，做到位。
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